Quicken Loans has a heritage of using technology to make the mortgage process easier. Quicken Loans has been a long-time client, and we are excited to broaden our relationship with them.” “We share a common vision with Quicken Loans for the future of customer service, and by building upon its proven platform, we are able to accelerate the delivery of this powerful solution. We are committed to developing best-in-class solutions and, when appropriate, acquiring proven technologies to accelerate our time to market for our clients,” said Anthony Jabbour, CEO of Black Knight, Inc. “Black Knight continues to innovate with urgency. This solutions will give professionals the ability to provide an omni-channel customer experience, whenever and however the customer wants to interact with their servicer, which will result in deeper borrower relationships and increased customer retention. For example, by accessing the home’s value, a customer service professional can present refinance and home equity opportunities to borrowers.
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Upon launch, this advanced software from Black Knight will include highly personalized information about loans, homes and neighborhoods. We are looking forward to Cyclops benefiting even more consumers with the industry-leading client service the tool can facilitate.” Our success comes from groundbreaking technology and the streamlined processes it can provide. “Our focus is always on our clients and how we can make their experience easier and more transparent. “After decades of disruption, this acquisition is further proof of our technology team’s power and innovation,” said Jay Farner, CEO of Quicken Loans. This software suite will serve as the foundation for a highly advanced customer service solution that Black Knight will be offering to clients of its industry-leading MSP servicing system. The Cyclops software provides a number of tools Quicken Loans uses to meet the needs of today’s mortgage consumers.
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Additionally, Black Knight purchased the source code for Quicken Loans’ “Cyclops” mortgage servicing customer relationship management (CRM) software. (NYSE: BKI) and Detroit-based Quicken Loans, today announced the companies have broadened their relationship as Quicken Loans extended its contract for Black Knight’s MSP servicing system and is adding multiple Black Knight solutions. Quicken Loans is Adding Black Knight Solutions and Black Knight Acquires Software Created In-House by Quicken Loans